Terms and Conditions for Whisker Haven
Welcome to Whisker Haven, your one-stop shop for premium pet supplies, with a special focus on products for cats and dogs. These Terms and Conditions govern your use of our services and website. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
1. General Information
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Business Name: Whisker Haven
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Location: 55 Bin Tong Park, Singapore 269829
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Contact Information: +656366 9157, hello@WhiskerHavenn.com
2. Use of Our Services
- By using Whisker Haven’s services, you confirm that you are at least 18 years old or have parental consent if you are a minor.
- Our services are intended for personal use only. Commercial use of our services is prohibited without our prior written consent.
- You agree not to misuse our services in any manner, including engaging in illegal activities, distributing harmful content, or violating local laws.
3. Ordering and Payment
- All orders placed in-store, via phone, or online are subject to availability. Whisker Haven reserves the right to decline orders at our discretion.
- Payments can be made using cash, credit card, or other accepted payment methods. All prices are listed in Singapore Dollars (SGD) and include applicable taxes.
- If there is a pricing error, we will notify you and provide the option to confirm the order at the correct price or cancel the order.
4. Cancellation and Refund Policy
- Once an order is placed, it may not be canceled. We strive for prompt service; therefore, cancellations may not always be possible.
- Refunds will only be issued if the product is defective, not as described, or if an error was made on our part.
- To request a refund, please contact us at hello@WhiskerHavenn.com with your order details, and we will address your request.
5. Loyalty Program
- Whisker Haven may offer a loyalty program for our regular customers, allowing you to earn points or rewards with your purchases.
- Loyalty rewards are non-transferable and have no cash value. They may be subject to expiration as per the program’s terms.
- Whisker Haven reserves the right to modify, suspend, or terminate the loyalty program at any time without prior notice.
6. Use of the Website
- By using our website, you agree to comply with all applicable laws and regulations.
- You are responsible for maintaining the confidentiality of your account information, including passwords used to access our website.
- Unauthorized use of our website or attempts to disrupt its operation will result in legal action.
7. Intellectual Property Rights
- All content on Whisker Haven's website, including text, images, graphics, logos, and audio, is protected by copyright and trademark laws. Unauthorized use of our content is prohibited.
- The use of Whisker Haven's name, logo, or any other trademarks without our prior written consent is strictly forbidden.
8. Disclaimer of Warranties
- Whisker Haven makes every effort to ensure that the information on our website is accurate and up-to-date; however, we do not guarantee the completeness or accuracy of any information provided.
- Our services are provided "as is" without warranties of any kind, whether express or implied.
9. Limitation of Liability
- To the maximum extent permitted by law, Whisker Haven will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services.
- Our liability for direct damages is limited to the amount paid for the specific product that caused the damage.
10. Changes to Terms and Conditions
- Whisker Haven reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
- It is your responsibility to review these Terms periodically. Continued use of our services following any changes constitutes acceptance of the revised Terms.
11. Privacy Policy
- Our Privacy Policy outlines how we collect, use, and protect your personal data. By using our services, you consent to the practices described in our Privacy Policy.
12. Governing Law and Jurisdiction
- These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.
- Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
13. Contact Us
- For any questions or concerns regarding these Terms and Conditions, please contact us:
Thank you for choosing Whisker Haven. We look forward to serving you and your beloved pets with the finest products and exceptional service!